How long does shipping take?
All orders ship within 3–5 business days. Once your order ships, you’ll receive tracking information by email.
Do you ship internationally?
At this time, we ship primarily within North America. Additional regions may be added soon.
Where do orders ship from?
All REFYNED products are shipped from North America.
Orders & Tracking
How can I track my order?
You’ll receive a tracking link by email as soon as your order ships. You can check your delivery status anytime.
Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as quickly as possible. Once an order is in transit, it cannot be changed.
Returns & Exchanges
Do you accept returns?
Due to hygiene reasons, opened beauty and skincare products cannot be returned. Unopened items may be eligible for return within 7 days of delivery — please contact us first to confirm eligibility.
What if my item arrives damaged?
If your item arrives damaged, email us with your order number and a photo of the damage and we’ll replace it.
Products & Ingredients
Are your products vegan and cruelty-free?
Yes. All REFYNED products are 100% vegan, cruelty-free, and never tested on animals.
Are your ingredients clean?
We use thoughtful botanical oils, plant extracts, and gentle, high-quality ingredients.
Where are your products made?
Our formulas are crafted in North America with care and intention.
Are REFYNED products safe for sensitive skin?
Our formulas are made with gentle ingredients, but every skin type is unique. We recommend a patch test before full use.
Payments & Support
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options at checkout.
How can I contact you?
For questions about your order or our products, email us at: founder@refynedstore.com
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